1 reviews | Active since Mar 2009
Customers are ******* to Matrix vehicle tracking
I have tried since 23 December 2015 to cancel my tracker that was installed in my vehicle in November 2015. The vehicle I bought had a huge magnitude of problems on it and I returned the vehicle I bought - in other words I don't have the vehicle anymore that the tracking device is installed in. I have spoken to a consultant before I returned my vehicle on the 23rd of December to ask him if I should return the vehicle to Tiger Wheel so that they can remove the tracking unit and he said it was fine I don't need to do that - if you don't believe me go back to your voice recordings for that date. <br> i have sent mails to cancel this tracking device - no response. I even had Jenny Roos from Kingprice Insurance to send the same emails that I sent on the 24th December 2015. Eventually your useless staff came back with an email on the 22nd of February 2016. Two months to notify someone??? The worst is that the mail I received wasn't my number plate and now I owe you money. Sent mail back and still no reply from Boitumelo Mabaso. If a customer to you is such an inconvenience, I can tell you where you can go and shove it!!!!! Sort my problem out - contact me
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
From the outset we wish to sincerely apologise for any inconvenience that may have been caused. This is certainly not a reflection of our overall service levels and would like to assure you that the matter will be dealt with internally.
We confirm that our Retentions Department will be in contact with you shortly to resolve this matter.
Please contact me directly should you require any assistance.
Assuring you of our closest attention at all times.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
From the outset we wish to sincerely apologise for any inconvenience that may have been caused. This is certainly not a reflection of our overall service levels and would like to assure you that the matter will be dealt with internally.
We confirm that our Retentions Department will be in contact with you shortly to resolve this matter.
Please contact me directly should you require any assistance.
Assuring you of our closest attention at all times.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
