RZ
Renier Z
1 reviews | Active since Dec 2014
01 Oct 2020, 12:57
Customer services not up to standard
Looking at other reviews, it is clear that you have a problem with customer services. When cancelling a unit (new vehicle with new unit), I was told to cancel via email (done 14th Sep), which I have done, only to be billed again for the same unit. Phoning your call center is a frustration as I have to hold on for 15-20 minutes (after which I drop the call). You clearly have a problem!
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Matrix Vehicle Tracking's replyOfficial
01 Oct 2020, 14:15Good Day Renier,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation today, we can confirm that your cancellation request has been processed and confirmation thereof will be emailed to you and the necessary credits have been requested.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Oct 2020, 14:15
Official
Good Day Renier,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation today, we can confirm that your cancellation request has been processed and confirmation thereof will be emailed to you and the necessary credits have been requested.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***