TP
Tanya P

1 reviews | Active since Aug 2019

05 Aug 2019, 15:20

Customer service what Customer service....

I find this actually very funny.

I cancelled my account with Beame in June or July and this Month ( August) I still get a payment order. Before that I had to wait two months for an email for the cancellation letter because I knew that there was a cancellation fee. I got a total that had gone from R200 then changed to R 900. THEN I got two different banking details to pay the amount to. Then my phone and laptop got ****** and I wanted to let them know what my new number is. I phone the call center and held on for about 20 mins before they dropped the line on me. Phoned again and then 5 mins before the line was doped. Please note that I did not phone over lunch nor at the end of the day. So someone please tell me. what must one do so you can get service to pay and get them out of your life.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply05 Aug 2019, 15:23
Official
Good Day Tanya P

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
 
Kind regards
 
Customer Care 


Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Aug 2019, 10:36
Official
Good Day  Tanya P 

Thank you for allowing us the opportunity to speak to investigate your query.

We confirm that the unit is still within the contractual period and therefore requires a settlement amount. 

The settlement details have been e-mailed through to you as requested and we await your response. 

Kind Regards 
Noluthando Mabaso
Customer Care Department 
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