Customer service suck
<p>I have a matrix tracker installed in my car. From March I have been trying to update my contact details on their system but up until today to no success. Such a simple thing just to update contact details is a hustle. I called around March and spoke to a customer service person who was rude. She claimed she has updated my contact details but later on I discovered my details were not updated. I called again and again and they never pick up their call there after. You will stay on the line for 30minutes to no avail. I have sent a couple of emails to customer service and the only thing I receive is a case number and the automated response. I don't know how a simple thing like updating contact detail could be such a horror </p>
Dear xolani-mdletshe
We thank you for your post and for bringing the matter to our attention.
From the outset, we wish to apologise for the inconvenience caused. This is certainly not the level of care we strive for and assure you the matter will be dealt with internally.
I refer to your telephonic discussion with our Customer Care representative and confirm that all details have been corrected.
Please be assure of our best intentions at all times.
Kind regards
Albert Griffiths
Customer Care
***
Dear xolani-mdletshe
We thank you for your post and for bringing the matter to our attention.
From the outset, we wish to apologise for the inconvenience caused. This is certainly not the level of care we strive for and assure you the matter will be dealt with internally.
I refer to your telephonic discussion with our Customer Care representative and confirm that all details have been corrected.
Please be assure of our best intentions at all times.
Kind regards
Albert Griffiths
Customer Care
***