GP
Gisele P
1 reviews | Active since Jan 2017
04 Sept 2019, 00:56
Customer Service is SHOCKING!
My Partner and I have Immigrated to NZ, I have been sending cancellation requests via the MiX Telematics website. They have no email address on the website to cancel, I cannot call them from NZ. I have requested cancellation since April and NO ONE gets back to you. We sold both our cars in February before we left for NZ. Customer Service is SHOCKING! Quick to sell you a product and then radio silence after.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
04 Sept 2019, 13:31Good Day Gisele du Plessis
Thank you for the above mentioned post and for bringing the matter to our attention.
Kindly note that we have sent an e-mail to *** as we need more information regarding your cancellation query.
We will further investigate and assist with having the issue resolved once we have received feedback from you with more details.
Regards
Customer Care Department
Thank you for the above mentioned post and for bringing the matter to our attention.
Kindly note that we have sent an e-mail to *** as we need more information regarding your cancellation query.
We will further investigate and assist with having the issue resolved once we have received feedback from you with more details.
Regards
Customer Care Department
Matrix Vehicle Tracking's reply04 Sept 2019, 13:31
Official
Good Day Gisele du Plessis
Thank you for the above mentioned post and for bringing the matter to our attention.
Kindly note that we have sent an e-mail to *** as we need more information regarding your cancellation query.
We will further investigate and assist with having the issue resolved once we have received feedback from you with more details.
Regards
Customer Care Department
Thank you for the above mentioned post and for bringing the matter to our attention.
Kindly note that we have sent an e-mail to *** as we need more information regarding your cancellation query.
We will further investigate and assist with having the issue resolved once we have received feedback from you with more details.
Regards
Customer Care Department
GP
Gisele P's updateReviewer Update
10 Oct 2019, 00:22Nothing was done about this, I was told that the policies would be canceled and I would be reimbursed, but yet another Debit Order has gone off and I have not been reimbursed. The person that contacted me - his email doesn't exist anymore! WHAT IS GOING ON AT THIS COMPANY!!!!!
GP
Gisele P's update10 Oct 2019, 00:22
Reviewer Update
Nothing was done about this, I was told that the policies would be canceled and I would be reimbursed, but yet another Debit Order has gone off and I have not been reimbursed. The person that contacted me - his email doesn't exist anymore! WHAT IS GOING ON AT THIS COMPANY!!!!!