SF
Sharon F
1 reviews | Active since Oct 2024
04 Nov 2024, 10:46
Customer Service fail
The most frustrating company I have dealt with when trying to get an answer to my query and resolve the problem. They did respond, but my query still exists because they don't seem to understand how to help. So I am unable to submit my tax logbook to SARS because of the lack of help from Matrix. Customer satisfaction NIL
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Matrix Vehicle Tracking's replyOfficial
04 Nov 2024, 10:51Good Day Sharon Fiddler
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply04 Nov 2024, 10:51
Official
Good Day Sharon Fiddler
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***