Customer service

My name is LIstonn Monwabi Mthwan, and I currently reside in the City of Johannesburg, South Africa. I have encounted a customer service problem from an employee from Matrix Vehicle tracking. This is a tracking company I have been using for my car since October 2022. The employee in question is named Shaun, and he works as a call centre/sales agent for the company. After a misunderstanding from his side regarding the processes of adding a panic button and a road side assistant to my package, he continued to send me a voice note on my private phone to tell me that "you are uneducated, cannot comprehend and need to go back to school". This was a failure for not following procedure as he was advised by his managers

I have voice notes and screenshots of the conversations to submit as evidence.