Customer Service doesnt Exist
I Phoned them to cancel my beamie contracts. I'm paying for 2 cars i no longer have .
They said i must mail them the information .
I sent the email with no response : I send them daily a mail for more than a week now , with no response.
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Replies (3)
Matrix Vehicle Tracking's replyOfficial
07 Mar 2019, 07:43 Good day Jaco Lotter Thank you for your post and for bringing this matter to our attention. Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply07 Mar 2019, 07:43
Official
Good day Jaco Lotter Thank you for your post and for bringing this matter to our attention. Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
's updateReviewer Update
07 Mar 2019, 07:55Thank You for a quick Resolution
Mixtelematics phoned me within 15 minutes and resolved my Issue
's update07 Mar 2019, 07:55
Reviewer Update
Thank You for a quick Resolution
Mixtelematics phoned me within 15 minutes and resolved my Issue
Matrix Vehicle Tracking's replyOfficial
07 Mar 2019, 08:42Good day Jaco Lotter
From the outset, we wish to apologise for the delay in processing your cancellation request.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As per telephonic conversation with our Cancellations Department, we hereby confirm that your cancellation request has been successfully resolved.
If you are satisfied with the resolution of your query, can we please ask you to review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
From the outset, we wish to apologise for the delay in processing your cancellation request.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As per telephonic conversation with our Cancellations Department, we hereby confirm that your cancellation request has been successfully resolved.
If you are satisfied with the resolution of your query, can we please ask you to review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
Matrix Vehicle Tracking's reply07 Mar 2019, 08:42
Official
Good day Jaco Lotter
From the outset, we wish to apologise for the delay in processing your cancellation request.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As per telephonic conversation with our Cancellations Department, we hereby confirm that your cancellation request has been successfully resolved.
If you are satisfied with the resolution of your query, can we please ask you to review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
From the outset, we wish to apologise for the delay in processing your cancellation request.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As per telephonic conversation with our Cancellations Department, we hereby confirm that your cancellation request has been successfully resolved.
If you are satisfied with the resolution of your query, can we please ask you to review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***