customer care support/feedback non-existent
Tried to receive assistance/feedback from mix telematics since beam-e device was installed 8 August, but no feedback or return call ever received even-though auto-reply message states that the issue will be followed up.
Good day danie-fritz
We thank you for bringing this matter to our attention and for allowing us the opportunity to respond.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to the telephonic discussion and email sent to you and hereby confirm that your query has been resolved.
Kind regards
Michael Africa
Customer Care Manager
***
Good day danie-fritz
We thank you for bringing this matter to our attention and for allowing us the opportunity to respond.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to the telephonic discussion and email sent to you and hereby confirm that your query has been resolved.
Kind regards
Michael Africa
Customer Care Manager
***