Croo

i have sent the below email countless times and still no feedback, hopefully I would get a response now.

The below has been sent to the customer care email As well as the debtors email with no responses besides the automatic replies with references.

Good morning,

Could someone please advise me why I am receiving invoices to pay when my account is being paid by debit order every month?

This is the 3rd time this is happening and if it continues I will be forced to cancel my subscription.

The last time an agent called me back and informed me that I must ignore the sms's as it was a mistake and now I'm receiving it via email.

If receiving another of these invoices I would like to cancel.

This all started happening after I received a call from an agent stating that my 3 year contract is expiring and I agreed to renew my contract for another 3 years with a new fee of R100pm. (She stated that all I'll be paying every month would be R100)

Now I am receiving invoices for R100 + R70

I agreed to pay R100 a month not to add R100 to the initial R70+- that I was paying.

Unless I was mislead by the agent and if that is the case I would rather cancel.