********* when trying to cancel

Item: Matrix Vehicle Tracking
Rating: 1
Author: Hendrik N

They keep charging months after canceling and NO response when trying to escalate the matter. It's ********, changing the amounts on debit orders and reloading them after stopping at the bank.

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

04 Oct 2022, 10:15

Good day Hendrik V,

Thank you for raising your concern and affording us the opportunity to assist.

We can confirm that an agent has assisted with the cancellation and that a credit has been prepared for the incorrect billing.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply04 Oct 2022, 10:15

Official

Hendrik N's updateReviewer Update

04 Oct 2022, 10:19

Thank you. I have received the cancellation. Please fix your processes so a public complaint won't be needed to even get a response.

Hendrik N's update04 Oct 2022, 10:19

Reviewer Update

Thank you. I have received the cancellation. Please fix your processes so a public complaint won't be needed to even get a response.

Matrix Vehicle Tracking's replyOfficial

04 Oct 2022, 12:11

Good day Hendrik V,

Thank you for the honest feedback. It will be used to improve the service.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply04 Oct 2022, 12:11

Official

Good day Hendrik V,

Thank you for the honest feedback. It will be used to improve the service.

Regards,
Customer Care Department
***