1 reviews | Active since Jun 2018
**** service
on the 17th of april i needed road side assistance i called the call centre they told me someone will come assist me in 45 minutes, no one came i got ****** and i was almost ****d, tried calling the call centre with no luck of getting a hold of them finally on the 4th of June after holding for almost 30 minutes waiting for an available consultant told them i wanted to cancel they transferred me to the cancellations department no questions asked wen i got there they were asking if i complained regarding this ordeal i was annoyed and she didn't want to assist me with the cancellation telling me its a 24 month contract i have been in this for over 16 months and never had i needed help before i was paying no questions asked but when i needed the i i was not assisted this is by far the worst service i need my subscription to be cancelled with immediate effect.
Dear Thando Masuku
We apologize for the ordeal and thank you bringing this matter to our attention
Please allow us the opportunity to investigate and revert to you soonest
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Thando Masuku
We apologize for the ordeal and thank you bringing this matter to our attention
Please allow us the opportunity to investigate and revert to you soonest
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Thando Masuku
We thank you for allowing us to speak to you and appreciate the opportunity to respond.
We sympathise with the predicament you found yourself in – and the potential trauma this may have caused – we cannot agree with the statements made in your complaint as our records reflect differently.
Contact was made with you 2 minutes after receipt of the alert where our operators proceeded to gather the necessary information in order to assist.
Our service providers were dispatched shortly thereafter and the estimated time of arrival confirmed with you telephonically.
Multiple attempts thereafter to confirm your safety and provide progress updates went unanswered by you.
Our agents however still proceeded and when arriving at the location found that you had been helped and left the scene at that point.
Further attempts to establish contact was unsuccessful.
I refer to our telephonic discussion and again confirm that whilst we will regret losing you as a valued customer, the options for termination has been provided to you.
Kind regards
Thato Mashimbye
Customer Care Supervisor
Dear Thando Masuku
We thank you for allowing us to speak to you and appreciate the opportunity to respond.
We sympathise with the predicament you found yourself in – and the potential trauma this may have caused – we cannot agree with the statements made in your complaint as our records reflect differently.
Contact was made with you 2 minutes after receipt of the alert where our operators proceeded to gather the necessary information in order to assist.
Our service providers were dispatched shortly thereafter and the estimated time of arrival confirmed with you telephonically.
Multiple attempts thereafter to confirm your safety and provide progress updates went unanswered by you.
Our agents however still proceeded and when arriving at the location found that you had been helped and left the scene at that point.
Further attempts to establish contact was unsuccessful.
I refer to our telephonic discussion and again confirm that whilst we will regret losing you as a valued customer, the options for termination has been provided to you.
Kind regards
Thato Mashimbye
Customer Care Supervisor