yL
yvette L
1 reviews | Active since Nov 2012
20 Apr 2022, 13:31
******* when it suits them
can i give half a star? Our vehicle has been written off through an accident. I requested them to remove the sensor and cancel the service before the Bank collects the vehicle. They then charged me a penalty fee for cancelling the service in the contract period - ***???? Oh and you think their email work - NO WAY!!! we have been double billed since Oct 2021 and to date NO RECTIFICATION, no reply to my mail, no phone call NOTHING. This is pathetic. Hope their car retrieval isnt as pathetic and lame as their admin and accounts. One day i will get a great credit and wont pay for this service till i die!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
20 Apr 2022, 15:19Good day Yvette L,
Thank you for taking my call.
As per our discussion we will contact you tomorrow morning.
Regards
Customer Care Department
***
Thank you for taking my call.
As per our discussion we will contact you tomorrow morning.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Apr 2022, 15:19
Official
Good day Yvette L,
Thank you for taking my call.
As per our discussion we will contact you tomorrow morning.
Regards
Customer Care Department
***
Thank you for taking my call.
As per our discussion we will contact you tomorrow morning.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
21 Apr 2022, 09:08Good day Yvette L
Thank you for taking our call.
We can confirm that credits have been processed please be advised that it does take 14 to 21 days for approval.
The Terms and conditions have been emailed to you as per your request.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call.
We can confirm that credits have been processed please be advised that it does take 14 to 21 days for approval.
The Terms and conditions have been emailed to you as per your request.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Apr 2022, 09:08
Official
Good day Yvette L
Thank you for taking our call.
We can confirm that credits have been processed please be advised that it does take 14 to 21 days for approval.
The Terms and conditions have been emailed to you as per your request.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call.
We can confirm that credits have been processed please be advised that it does take 14 to 21 days for approval.
The Terms and conditions have been emailed to you as per your request.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***