Contract renewal cleverly worded to trick you and hide their thieving

<p>I requested a cancellelation of my matrix contract via the ********** email on the 11th of November 2016 and recieved a reply with the following ref: ********** 8. I have sold my car and I am not buying a new car. On the 15th of November I get a call from the cancellations department that states that there will be a penalty for early cancellation as my contract as I have had a new contract of 3 years. I had my tracking unit installed when I bought the car in 2011 and thus was surprised as to why there will be a new contract in place. So I question that and they say it is becasue it was after the upgrade they did in August 2015 (software), so I said that they had to dig a bit into that because I was not aware of a new contract. On the 16th of November I get an email confirming my cancellation and the penalty amount that I need to pay of R1935.00. The registration listed there is not even my car's registration but nevermind that, when I called the call centre to speak to someone I also requested to listen to the call aobut the upgrade. Low and behold they state very clearly that this is a new contract because your premium is being reduce and and and, but nowhere does it state that it is a 36 month contract. The way the confirming questions are being framed is also very cunning as it terms it 100% what the law requires but misleading you the client as to what it actually is. I will not pay the cancellation fee and I will also not continue to pay the tracking premium for the remainder of the bogus contract. You are a disgrace, ************ and thieving company. I will never ever deal with your company again. </p>