JH
Jo H
1 reviews | Active since Jul 2011
11 Mar 2021, 11:22
Contract cancelled, but they still want money
Despite cancelling the contract three years ago, they keep harassing me for a service I do not use. The vehicle has been sold. I want to warn everybody not to make use of them. No vehicle and no service, but they still want money.
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
11 Mar 2021, 12:37Good Day Jo
We can confirm that an agent did get in contact with you and has confirmed that the request to cancel was sent to us in January 2021 and the account was cancelled.
If there are any other requests that you sent to us prior to this year please forward them through to us, until then you are still liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
**********
We can confirm that an agent did get in contact with you and has confirmed that the request to cancel was sent to us in January 2021 and the account was cancelled.
If there are any other requests that you sent to us prior to this year please forward them through to us, until then you are still liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
**********
Matrix Vehicle Tracking's reply11 Mar 2021, 12:37
Official
Good Day Jo
We can confirm that an agent did get in contact with you and has confirmed that the request to cancel was sent to us in January 2021 and the account was cancelled.
If there are any other requests that you sent to us prior to this year please forward them through to us, until then you are still liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
**********
We can confirm that an agent did get in contact with you and has confirmed that the request to cancel was sent to us in January 2021 and the account was cancelled.
If there are any other requests that you sent to us prior to this year please forward them through to us, until then you are still liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
**********