1 reviews | Active since Jul 2011
Contract cancelled a year ago but receiving call claiming outstanding amounts
Case ********** 2 refers
I received a call claiming that my account is in arrears. Please be aware that my account was cancelled in Sep 2017. See below for the confirmation you sent to me when it was cancelled.
Why am I getting a call about arrears???? Why am I getting sms’s about payments due??????
Dear mikaeel
We acknowledge your post and have noted the contents thereof
Please accept our sincerest apology for any calls or sms received from us discussing the arrears amounts
Our records reflect that your settlement payment was done on 31st of August 2017 .Our account's department had already done bill run for the month of September .
We have however rectified this issue and have ensured that a credit is done and that your account remains on a zero balance
An email correspondence has been forwarded to your email address
Please do not hesitate to respond to the email should there be any uncer*****ies
Kind Regards
Thato Mashimbye
Customer Care
Dear mikaeel
We acknowledge your post and have noted the contents thereof
Please accept our sincerest apology for any calls or sms received from us discussing the arrears amounts
Our records reflect that your settlement payment was done on 31st of August 2017 .Our account's department had already done bill run for the month of September .
We have however rectified this issue and have ensured that a credit is done and that your account remains on a zero balance
An email correspondence has been forwarded to your email address
Please do not hesitate to respond to the email should there be any uncer*****ies
Kind Regards
Thato Mashimbye
Customer Care