KM
Kabelo M
1 reviews | Active since Oct 2019
02 Apr 2020, 09:30
Contract cancellation!
Never will I use Matrix or recommend this to anyone. I was involved in a car accident on 02/01/2020 and requested a settlement with Matrix as my vehicle was written off soon after. They continuosly fail to respond to my cancellation emails. Which according to the contract is within my rights. They also do not answer calls. It is now April and my account is still being debited for a tracker I'm not in use of!!!
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
02 Apr 2020, 10:20 Good Day Kabelo M
We have escalated your request to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your request to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Apr 2020, 10:20
Official
Good Day Kabelo M
We have escalated your request to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your request to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
KM
Kabelo M's updateReviewer Update
02 Apr 2020, 13:36Hi Kaya
Can I get the contact details for someone that can assist since I can’t get through to cancellations or customer care.
How is it possible that my settlement amount can be the same as the settlement calculated two months ago?
Can I get the contact details for someone that can assist since I can’t get through to cancellations or customer care.
How is it possible that my settlement amount can be the same as the settlement calculated two months ago?
KM
Kabelo M's update02 Apr 2020, 13:36
Reviewer Update
Hi Kaya
Can I get the contact details for someone that can assist since I can’t get through to cancellations or customer care.
How is it possible that my settlement amount can be the same as the settlement calculated two months ago?
Can I get the contact details for someone that can assist since I can’t get through to cancellations or customer care.
How is it possible that my settlement amount can be the same as the settlement calculated two months ago?
Matrix Vehicle Tracking's replyOfficial
02 Apr 2020, 13:41Good day Kabelo
We are working in remote arrears,so I will get someone from Cancellations to contact you.
Regards,
Kaya Payi
Customer Care Department
***
We are working in remote arrears,so I will get someone from Cancellations to contact you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Apr 2020, 13:41
Official
Good day Kabelo
We are working in remote arrears,so I will get someone from Cancellations to contact you.
Regards,
Kaya Payi
Customer Care Department
***
We are working in remote arrears,so I will get someone from Cancellations to contact you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
02 Apr 2020, 14:31Good Day Kabelo M
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Apr 2020, 14:31
Official
Good Day Kabelo M
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***