AM
Anwar M
1 reviews | Active since Jan 2021
09 Feb 2021, 21:00
Continuous bad service
During October 2019, I cancelled 2 tracking services before the end of the contract. I was subsequently provided with a statement for full settlement of these accounts which I paid on the same day on the 19th of October. Since then I’ve been receiving incorrect invoices and have had to contact them on a monthly basis to get this resolved. In January they decided to deduct money from my account and up until now I have been unable to resolve this with their call centre or via e-mail. After sales service with this company is pathetic and it would be wise to steer clear of it
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
10 Feb 2021, 11:16Good Day Anwar M
Thank you for taking my call.
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Feb 2021, 11:16
Official
Good Day Anwar M
Thank you for taking my call.
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
10 Feb 2021, 14:34Good Day Anwar M
We can confirm that an agent did get in contact with you and has advised that the credits have been processed and the refund will be paid into your account on Friday(19/02/2021).
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that the credits have been processed and the refund will be paid into your account on Friday(19/02/2021).
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Feb 2021, 14:34
Official
Good Day Anwar M
We can confirm that an agent did get in contact with you and has advised that the credits have been processed and the refund will be paid into your account on Friday(19/02/2021).
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that the credits have been processed and the refund will be paid into your account on Friday(19/02/2021).
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***