Continuity of deduction even after my cat was written off.

I am extremely disappointed with Matrix Vehicle Tracking and the way my account has been handled.

I was involved in a motor vehicle accident in March 2026, after which I notified Matrix about the accident and informed them that I no longer required the tracking service because of what happened to the vehicle. I also requested that my subscription be cancelled.

Despite notifying Matrix and requesting cancellation, they continue deducting money from my account.

I have made attempts to resolve this matter directly, but I have not received a satisfactory resolution. I find it unacceptable that I must continue paying for a service that I have already requested to be cancelled.

I am requesting that Matrix:

1. Immediately review my account and the cancellation request. 2. Stop all further debit orders. 3. Confirm the cancellation in writing and provide me with a cancellation reference. 4. Refund any amounts deducted after my cancellation request, if applicable. 5. Provide a clear explanation as to why I am still being charged despite notifying them of the accident and requesting cancellation.

I would appreciate this matter being resolved urgently. I have tried to resolve it directly and should not have to continue fighting to stop deductions for a service I no longer require.

Matrix, please investigate my account properly and provide a written resolution rather than another generic response. Right now i do not have a car yet i am still being charged for a tracker. I would not advise anyone to use matrix!