JP
JJ P
1 reviews | Active since Jan 2011
30 Dec 2015, 17:17
CONTINUES DEBITING MY ACCOUNT AFTER CANCELLATION
Like so many other customers complaining about this company here on Hellopeter, I have cancelled my policy with Mixtelematics but they keep on debiting my account. I have sent numerous emails to Nombulelo Luthuli and also an email to the manager Botsana Ramashala. Both these persons ignores my correspondence and never reply. I have even cancelled the debit order at my bank, but the company just reinstated it. It is absolutely ******** what this company does.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
31 Dec 2015, 08:28Hello cdpeye,
We hereby acknowledge your post and have noted the content.
We confirm receipt of your cancellation request and our acknowledgment sent to you shortly after confirming such.
We apologise for the time it has taken to process and assure you the matter has been addressed internally.
We have unfortunately not been able to reach you telephonically to confirm your cancellation
We will continue to try and reach in order to conclude this matter.
Kind regards
Lebogang Twala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content.
We confirm receipt of your cancellation request and our acknowledgment sent to you shortly after confirming such.
We apologise for the time it has taken to process and assure you the matter has been addressed internally.
We have unfortunately not been able to reach you telephonically to confirm your cancellation
We will continue to try and reach in order to conclude this matter.
Kind regards
Lebogang Twala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
Matrix Vehicle Tracking's reply31 Dec 2015, 08:28
Official
Hello cdpeye,
We hereby acknowledge your post and have noted the content.
We confirm receipt of your cancellation request and our acknowledgment sent to you shortly after confirming such.
We apologise for the time it has taken to process and assure you the matter has been addressed internally.
We have unfortunately not been able to reach you telephonically to confirm your cancellation
We will continue to try and reach in order to conclude this matter.
Kind regards
Lebogang Twala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content.
We confirm receipt of your cancellation request and our acknowledgment sent to you shortly after confirming such.
We apologise for the time it has taken to process and assure you the matter has been addressed internally.
We have unfortunately not been able to reach you telephonically to confirm your cancellation
We will continue to try and reach in order to conclude this matter.
Kind regards
Lebogang Twala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact