aB
adelaide B

1 reviews | Active since Nov 2013

19 Dec 2022, 18:27

Contact closed for over a year and now I am being asked to pay??

I received an email on the 02/12/2022 stating I owed monies for a contract.

I responded on the 02/12/2022 - Your records should reflect that this account has been closed for a year. I no longer have a contact with you.

I received the following text on the 19/12 /2022 - Dear ALP SANDERS, Please note that due to the festive holidays in December & January your subscription for your Matrix\Beame\MiX Telematics account reference *** will be debited on the 22 December 2022 , and Your next debit order will be on the 1st of Feb 2023. For any queries or to make alternative arrangements please contact ***.

I sent an email stating the following - As per my email below, I sold the car in 2021. I cancelled my contract which was accepted and acknowledged by you. Why am I being asked to pay for a contract?

I received this reference number ***1 and to date have received no updates.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Dec 2022, 13:47
Official
Good day Adelaide B,

Thank you for affording us the opportunity to assist.

We can confirm that an agent has assisted, that your account was closed off last year, and that no debits have been submitted.

Regards,
Customer Care Department
***