AM
ANIKA M
1 reviews | Active since Aug 2020
14 Nov 2023, 13:52
confused staff / i am being threatened
further to speaking to the manager in September 2023, whom agreed to cancel my contract due to the accident which occurred in June 2023. every month my account is being is debited and I am called for non payment and threatened. when mentioned to the caller about the contract being cancelled, and request that she views the recording, she cuts the call.
they do not know what the are doing. please just stop.
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Matrix Vehicle Tracking's replyOfficial
15 Nov 2023, 08:18Good Day ANIKA MUNSAMI ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the Client Service Consultant has been in contact with you and the matter has been escalated to our Sales Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the Client Service Consultant has been in contact with you and the matter has been escalated to our Sales Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Nov 2023, 08:18
Official
Good Day ANIKA MUNSAMI ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the Client Service Consultant has been in contact with you and the matter has been escalated to our Sales Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the Client Service Consultant has been in contact with you and the matter has been escalated to our Sales Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***