Compliments

After the frustration I had with Ntsakisi of Matrix last week, to day I received a call from the lady who has been assisting me with the my query. He name is Caroline. She was calm, respectful and professional. She apologized for not getting to me on time but she completed her investigation and confirmed that there was error on their side to charge me for extra services that I didn’t know of and for both cars I’ll pay the contracted amount of R335 not R379 as Ntsakisi mentioned last week or R546 as per invoice. She will ensure that all extra monies I paid is refunded. To be honest I was regretting my decision to go with Matrix but after such excellent customer experience from Caroline, I feel like we will go a long way. I am beginning to trust Matrix again. As long as there are people like Caroline who is humble, down to earth and so professional. Keep up the good work Caroline. Employer of the year