COMPLIANT

Item: Matrix Vehicle Tracking
Rating: 1
Author: Annescke D

Good day,

I have cancelled my services with the company and was billed after that.I then received a call in May to tell me if I can before end of May 50% of the said balance the account will be cleared and removed.I paid them however I am still receiving emails and statements with the old balance.

I would like this to be removed and cleared?

Kind regards, Annescke

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

01 Jul 2024, 13:22

Good Day Annescke Davids,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply01 Jul 2024, 13:22

Official

Good Day Annescke Davids,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

02 Jul 2024, 13:58

Good Day Annescke Davids,

Thank you for allowing us the opportunity to speak to you regarding your query.

Kindly note that we did try to get in contact with you however we were unsuccessful.

Please let us know the best time to reach you or share an alternate contact number with us.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply02 Jul 2024, 13:58

Official

Good Day Annescke Davids,