1 reviews | Active since Feb 2015
COMPLETELY DISGUSTING
MY 3 YEAR CONTRACT WAS DONE WITH NETSTAR SO I DECIDED TO JOIN MATRIX, I CALLED THEM 3 MONTHS AGO AND ONE LADY SAID SHE WOULD CALL ME BACK AFTER SHE TOOK MY CONTACT DETAILS, SHE NEVER DID, TWO WEEKS LATER I DECIDED TO CALL AGAIN AND A DIFFERENT LADY SAID SHE WILL HAVE SOMEONE CALL ME BACK, THAT TOO NEVER HAPPENED, SO I CALLED AGAIN TODAY AND THIS TIME I DECIDED TO WRITE DOWN THE NAME OF THE PERSON I WAS SPEAKING TO, I WANTED TO SPEAK TO THE MANAGER WITH REGARDS TO NOT BEING REP**** TO WITH REGARDS TO THE CALLS THAT I HAVE MADE AND NOT BEING RESPONDED TO PROMPTLY, THE MANAGER TOLD LESEGO TO TELL ME THAT HE CANNOT SPEAK TO ME BECAUSE I AM NOT A CLIENT OF MATRIX, HELLOOOO, I AM TRYING TO JOIN MATRIX AND YOUR STAFF IS NOT ALLOWING ME TO.<br> SO I DECIDED THAT MATRIX IS NOT DOING ME A FAVOR I WOULD RATHER TAKE MY BUSINESS ELSEWHERE, COULD HE (LESEGO) NOT AT LEAST SUGAR COAT THAT BY SAYING \MY MANAGERS ARE IN AN EARLY MORNING MEETING"OR SOMETHINGT LIKE THAT?MATRIX HAS GOT MORE THAN ENOUGH CLIENTS "
We thank you for bringing this query to our attention.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
We have escalated the matter to a sales representative as well as the Manager for further investigation and we will provide feedback.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
We have escalated the matter to a sales representative as well as the Manager for further investigation and we will provide feedback.
Assuring you of our best intentions at all times.
Regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
