Complaints about not being answered when I call and not receiving the service I'm paying for.

Hi!

On Monday, 14 November 2022, I called Mix Telematics customer services in order to request the printouts for my trailer movements for the past 60 days, but nobody answered my calls. I then called the emergency number that is used when you want to report a ****** vehicle. The lady who answered told only customer services deals with that, but she took my details and my request and promised to give it to the manager. On the following day, 15 November 2022 there was no response on my emails. I called customer service again but there was no one answering my calls. I called the emergency number again and I told the gentleman who answered my phone about Monday's incident and requested that I get the information I'm looking for. He promised to escalate the matter but until today there is still no response. I just received a statement reminding me the date they will deduct their payment. So, it's about them getting the money from me and not me getting the service I'm paying for. Please assist because this is frustrating for me. I need to know what has been happening with my trailer for the past 60 days.