Complaint Regarding Poor Service and Unauthorized Account Debit

I am writing to express my deep dissatisfaction with the service provided by Matrix Vehicle Tracking and to address a serious concern regarding unauthorized debits from my account.

Background and Incident: I was recently involved in an accident, and the data collected from my vehicle tracking unit was incorrect. As a result, my insurance claim was rejected. I sought support from Matrix Vehicle Tracking to rectify this issue, but unfortunately, my attempts were met with silence. Despite multiple requests for assistance, I received no response or accountability from your team.

Cancellation and Contract Termination: Due to the lack of support and the poor service experience, I decided to terminate my contract with Matrix Vehicle Tracking. I formally sent a cancellation letter, and my contract, which spanned three years with a monthly payment of R401.60, has officially ended. Despite this, I have noticed that my account continues to be debited.

Current Issue: It is unacceptable that my account is still being debited for a service that has been canceled, and for a contract that has already reached its end. Additionally, being asked to serve a notice period for an expired contract is both confusing and frustrating.

Resolution Sought: I request immediate action to stop any further debits from my account. Furthermore, I expect a full refund for any unauthorized debits made after the contract's termination.

I urge you to address this matter promptly and ensure that such issues are prevented in the future.

Case Number ***3, ***0, ***2, ***9, ***7, ***9.