Complaint about Risima shared service

I am not sure if you guys are going to be available to assist in an event of an emergency. Also why would you use a third party company to collect from your clients when they can’t even update on time. I paid my outstanding amount on the 17th of April to Risima shared service and yet the amount it is still not reflecting in your account. I am told to wait 10 to 14 working days for the amount to reflect??? Which system are guys using that cannot update immediately???