Complaint

Dear: the matrix

I am writing to express my dissatisfaction with your service and to formally lodge a complaint regarding ongoing billing for a tracker that has been deactivated.

Despite the tracking service being deactivated, I am still being charged monthly fees. I have previously contacted your support team to cancel the service, but I was told I still need to make payment even though the service is not active. This is both unreasonable and unacceptable.

I request that:

You stop all further billing immediately.

You provide a clear explanation of why I am being charged for a deactivated service.

Any charges made after the deactivation be reversed and refunded.

Please consider this a formal notice to cancel the service and terminate any related agreements with immediate effect. If this matter is not resolved promptly, I will be forced to escalate the issue to the relevant consumer protection authorities.

I look forward to your urgent response and resolution.

Sincerely, Kwinda