COMPLAIN

I CANCELLED MY TRACKING DEVICES IN 23 SEPTEMBER 2024AND AGENT FROM MATRIX TOLD ME SHE HAVE CANCEL MY CAR AS I HAVE FILLED ALL THE FORMS FOR DEVICE OWNERSHIP CHANGE , SINCE THEN I WAS BEING DEBITED EVERY MONTHS UNTIL JULY 2024 WHERE THEY FINALE CANCEL IT. I REQUESTED MY REFUND FOR MONEY WHICH WAS BEING DEBITED , THEY NEVER REFUND ME STATING THERE WAITING FOR THEIR SUPERVISOR TO APPROVE MY REFUND FOR ALMOST 6 MONTHS NOW, THEIR SERVICES IS BAD , YOU CAN WAIT FOR 30 TO 1 HOUR JUST TO BE ASSISTED WITH 1 QUESTION ,