LM
Lesego M
1 reviews | Active since Jun 2020
28 Sept 2020, 08:34
Complain
I am appalled by your service. You consultants are horrible, rude as hell. I spoke to a gentle man last month and he was rude, spoke to Lucia Mokgatle this morning and she was rude as well, simply because i asked her what the SLA was. This issue still hasn’t been resolved. You mean to tell me it takes a whole month for a manager to approve a transaction. PLEASE ENSURE THAT YOU REFUND ME MY MONEY BACK. Your service very is poor.
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Matrix Vehicle Tracking's replyOfficial
28 Sept 2020, 10:16Good Day Lesego M
Thank you for taking my call.
I would firstly like to apologise for the service you received and I assure you we pride ourselves in delivering world class service.
We have escalated your credit and refund request and will keep you updated with the progress.
Assuring you of our best intentions at all times.
Regards,Kaya Payi
Customer Care Department
***
Thank you for taking my call.
I would firstly like to apologise for the service you received and I assure you we pride ourselves in delivering world class service.
We have escalated your credit and refund request and will keep you updated with the progress.
Assuring you of our best intentions at all times.
Regards,Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Sept 2020, 10:16
Official
Good Day Lesego M
Thank you for taking my call.
I would firstly like to apologise for the service you received and I assure you we pride ourselves in delivering world class service.
We have escalated your credit and refund request and will keep you updated with the progress.
Assuring you of our best intentions at all times.
Regards,Kaya Payi
Customer Care Department
***
Thank you for taking my call.
I would firstly like to apologise for the service you received and I assure you we pride ourselves in delivering world class service.
We have escalated your credit and refund request and will keep you updated with the progress.
Assuring you of our best intentions at all times.
Regards,Kaya Payi
Customer Care Department
***