1 reviews | Active since Oct 2021
COMPLAIN
My account is currently suspended with one missed instalment, they claiming i did not pay for July and i have sent them proof of payment to *** as well as their intern *** REF NO: ***4 (25th September 2022) to date no action or feedack if the payment was allocated.
2. I paid R500 yesterday sent proof of payment to them same email in the morning checked payment still not updated REF NO: ***2. The only month that i have not paid was September so i have paid more by R500.
Actual installment is R231, and the latest for payments will be 07th of every month.
They are good at giving reference numbers on email but no one will take further action or respond, the call centre its a nightmare you hold for close to 30 minutes.
I am even considering Car Tracker their competitor to take my business to them.
Thank you for affording us the opportunity to assist with your concern.
As per the conversation with the agent, kindly provide the bank statement with the proof of payment for 11 July 2022. The other payment will be allocated to your account once it reflects on our bank statement.
Assuring you of our best intentions at all times,
Customer Care Department
***
Thank you for affording us the opportunity to assist with your concern.
As per the conversation with the agent, kindly provide the bank statement with the proof of payment for 11 July 2022. The other payment will be allocated to your account once it reflects on our bank statement.
Assuring you of our best intentions at all times,
Customer Care Department
***