PD
Philasande D

1 reviews | Active since Sept 2020

25 Sept 2020, 15:13

Complain

Service failure

I requested a change of ownership of device . From the 15th of September I spoke to Rebecca the receptionist , who gave me the email address for the department that deals with change of ownership. I wrote the email up until today there is no feedback everyday when I call them I don’t get any joy I am always advised to send an email. What poor service from this mix telematics company. I am planing to take away my business from them and sign up with another company who will take our queries seriously then taking our monies and not render simply service.

Poor service pathetic no sense of emergency , useless staff members can give solutions for a simply request xha!!!

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply25 Sept 2020, 16:03
Official
Good Day Philasande D,

We acknowledge your post and have noted the content thereof.

We can confirm that our agent did speak to the new owner who has requested to be contacted back Monday(28/09) concerning the change of ownership.

We did try to get in contact with you but were unsuccessful, but we can confirm an email has been sent to you.

Please accept our apologies for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
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