AN
Amos N
1 reviews | Active since Feb 2023
05 Aug 2025, 09:23
Complain
I cancel a contract with matrix coz they where failing to come back to fix my cars as their technician damage my 2 cars (bmw Z4 dashboard and Nissan np200 overheating ) When I contact them they where busy blaming a fitment centre which I don't who who's fitment centre are as I had a contract with telematic(matrix) I spend 17k to get my bmw sorted and I spend 850 to sort Nissan np 200 when I advised them they requested electrician invoice which I did send them one they didn't approve coz it electrician who work on my car doesn't have a workshop and not registered ,now they are dragging my name in to mud as I'm now in bad credit score
Watch out on their advert what they promise it's not what they give
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Replies (1)Matrix Vehicle Tracking's replyOfficial
05 Aug 2025, 09:39Good Day Amos Netshisumbewa,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply05 Aug 2025, 09:39
Official
Good Day Amos Netshisumbewa,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
