CT
Caspar T

1 reviews | Active since Nov 2020

08 May 2023, 18:09

**** Company_Will make you pay for services you don't have.

I owned a car which had a Mix telematics tracking device. I sold the car in march, after which I contacted Mix Telematics to have them discontinue the device and the account. The consultant told me to send a cancellation instruction to an email she provided, which I immediately did. However some time later I still received an invoice indicating the cancellation is still not done. I phoned telematics to follow up and it was indicated that the cancellation is still in progress will be concluded in a few days. I also sent an email to communicate my dissatisfaction. But still some time later I received another invoice, meaning my account is still being *****ulently debited. I sent more emails to ask for conclusion of cancellation and refund of wrongful debits, but the cancellation is still not concluded. Thus, Mix Telematics is basically continuing to **** me by allowing the account on a vehicle i do not own to remain active. Total ****MERS this company.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply09 May 2023, 08:51
Official
Good Day Caspar Tshetshema,

Kindly provide a convenient time for an agent to assist.  We have tried calling to no avail.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply09 May 2023, 13:27
Official
 Good day Caspar Tshetshema ,

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

We confirm that one of our Client Service Department has been in contact with you and assisted with the cancellation.

Regards,
Customer Care Department
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