TM
Thelo M

1 reviews | Active since Nov 2018

25 Jul 2025, 09:24

**** COMPANY - STAY AWAY!!!!

If i could give this company -10 rating I would. Back here writing a 2nd review about a problem they created. Where do i start, bike got ****** and alot of hassle with this company around that, needless to say they reacted days later and item was long ******. They recovered their unit on site. They continued debiting me for the ****** item, come June they dont debit at all due to some system error on their side. I asssumed its because someone actually woke up in that place and sorted out my account. So how shocked was I when i am told i am in arrears because they failed to debit. I go through the whole explanation of what took place and the women in finance says ,oh mam you quite correct. I will fix it dont worry aboout it. Yeah right, nobody in this company gives a damn about their ****py job or cares to actually work. I then ge an attorney calling me for money owed, when in fact Matrix owes me.!!!!!

WHATEVER YOU DO, DO NOT ANDI REPEAT DO NOT GO WITH MATRIX. I HAVE PUT ALL MY NEW VEHICLES WITH CARTRACK - GO WITH THE ONE THATS TRUSTED IN THE MARKET!!!!!

MATRIX YOU BETTER SORT THIS **** OUT BECAUSE I WILL GO ON A SOCIAL MEDIA SLAUNDER OF THE DISGUSTING SERVICE YOU GIVE PEOPLE WHO PAY FOR A SERVICE.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply25 Jul 2025, 09:38
Official
Good day Thelo Mahomed 

Thank you for the submission. 

Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway. 

After they have reviewed all the raised matters, you will receive feedback. 

Regards 
Customer Care Department 
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