Company Negligence not reading SMS reply as it states in the SMS

This company send a SMS out ,That ask if they can change the Debit Order to the 19 December 2025 . The SMS state you can replay on the SMS with a "YES" you can change it and "NO" they can't change it. OR you can call the customer Care Department. I did replay with a "NO" and the still change the debit order. SMS cost you R1.50 and Call to the Customer Care center will cost you more as an SMS with all the wording and ads you have to listen to and the waiting period you have to wait to speak to someone there. The best option is to replay wit the SMS it more cost friendly. This Company with their negligence not to read the replay of the SMS I acrue Cost with a failed Debit order and all what the Customer Agent said sorry We don't read SMS replay but the SMS said you can replay. and is not willing to allow me to speak to a manager normal answer Ther are not in. It just tell you that there own Managers is to.

Please think twice before use this company that said one thing but still do their own thing by changing debit Order without your consent and you sit the is pain and suffering of their negligence to surf their customers.

Now my Question is Will they do the same if your car get ******