Company left me stranded for 4 hours and still didnt pitch

if i had the option to not even give a star, i would rate you 0 out of 5. I had the worst customer service ever. My car broke down on Saturday at about 19:50 PM and after pushing the Panic/Road side assistance button for a hour, nobody called, up until now nothing. I was stranded for nearly 4 hours, 2 hours during loadshedding and a phone battery that was running low. I eventually decided to make arrangement getting a Flatbed tow truck then called Matrix to inform them that i will sent them the invoice, i was told no they need to make arrangements themselves. after 22 Calls I had to make calling everytime to find out when is someone coming out to assist, I was stuck in the dark Alone until my Friend decided to join me, we waited till 23:15 PM and nobody showed up. I endanger my life where i could have been home if i had to make my own arrangement, wasted my airtime calling after YOU! but you quick to suspend services should a payment be late. I would never recommend your service to someone else as i still didnt even get a call from your manager that was on duty to apologies. if you service is more to make money then I will definitely be looking at cancelling all 3 cars i have with you. if my safety or any other customer safety is not important then why should i be paying you every month, for this service but when we need to assistance you fail to deliver. I took a change and drove that car home because on the last call with your office you will hear me speak about the 7 men that was standing behind my car. My steering rack snapped and only by Gods Grace i actually made it home.

And if i had to stuck on the N2 or R300 at night chances of being ******ed is extremely high so why should i still waste my money on this company.