Company ignores numerous cancellation requests

Item: Matrix Vehicle Tracking
Rating: 1
Author: Taylor P

I sold my car almost two months ago, which had a Beame tracker installed for insurance purposes. Despite a number of emails, online forms and various methods of communication, I am still being billed for the service despite NUMEROUS cancellation requests that have been submitted. The company has not made contact with me once despite the requests and their customer service is pathetic. It is ridiculous to expect a customer to continue paying for a service that is linked to a car that they no longer own. I would not recommend their services to anyone due to this experience.

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Replies (2)

Matrix Vehicle Tracking's replyOfficial

28 Aug 2019, 08:11

Good Day Taylor P

Thank you for bringing the matter to our attention.

Kindly note that we did try to make contact with you and left a message on *** in regards to your cancellation query.

Please on the most convenient time for us to contact you or you can provide us with an alternative contact number.

Regards
Customer Care

Matrix Vehicle Tracking's reply28 Aug 2019, 08:11

Official

Matrix Vehicle Tracking's replyOfficial

28 Aug 2019, 11:51

Good Day

Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.

We confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.

Your account has been forwarded to our Finance Department for the necessary credits to be processed.

Please accept our apologies for the inconvenience caused.

Kind Regards
Noluthando Mabaso

Customer Care Department
***

Matrix Vehicle Tracking's reply28 Aug 2019, 11:51