HM
Heinrich M
1 reviews | Active since Feb 2022
11 Mar 2026, 09:37
Companies seems to dont worry about Hellopeter anymore
It Seems that Matrix dont worry what ever people say about them on Hellopeter
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
11 Mar 2026, 10:38Good morning Heinrich Muller
We acknowledge your review; however, it does not accurately reflect our customer‑care standards or processes. We prioritise every query and concern and approach each with the utmost diligence and seriousness.
With regard to your matter, we confirm that it has been fully and thoroughly investigated, and detailed clarity and feedback have already been provided. Your query has been resolved in full and communicated to you accordingly.
Should you require any further clarification beyond what has already been addressed, we remain available to assist.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply11 Mar 2026, 10:38
Official
Good morning Heinrich Muller
We acknowledge your review; however, it does not accurately reflect our customer‑care standards or processes. We prioritise every query and concern and approach each with the utmost diligence and seriousness.
With regard to your matter, we confirm that it has been fully and thoroughly investigated, and detailed clarity and feedback have already been provided. Your query has been resolved in full and communicated to you accordingly.
Should you require any further clarification beyond what has already been addressed, we remain available to assist.
Regards,
Customer Care Department
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HM
Heinrich M's updateReviewer Update
11 Mar 2026, 12:39Again just another reply with no action. Up to today I have not got a propper answer in what happend in 12 hours between finding the tracker units. This is a total disgrace to pay for something that do not work. And mainly that your agents did not even offer me the whole of your product range. Where does the Customer Consumer Act comes in. I was just shut down with no more replies from Matrix
HM
Heinrich M's update11 Mar 2026, 12:39
Reviewer Update
Again just another reply with no action. Up to today I have not got a propper answer in what happend in 12 hours between finding the tracker units. This is a total disgrace to pay for something that do not work. And mainly that your agents did not even offer me the whole of your product range. Where does the Customer Consumer Act comes in. I was just shut down with no more replies from Matrix