DW
Dawn W

1 reviews | Active since Nov 2011

18 Oct 2024, 11:51

Committing *****

After numerous complaints I am still receiving daily smses, endless phone calls, now being threatened with legal action!!!!! I cannot explain to the accounts department anymore as this is now getting to be out of hand because they have ZERO understanding of their job description. This company is committing ***** by deducting from my account and the new owners account. I will take legal action now. You do not get to threaten me because your accounts department has no idea what they are doing. I have proof on my email that this was cancelled - Account number: 953432

We refer to your cancellation request received on 10 September 2024 (this request was actually sent to them in August but of course as usual nobody does their work) . This letter serves to confirm that the following vehicle(s) have been terminated with immediate effect. ContractID: ***6

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Oct 2024, 16:22
Official
Good Day Dawn W,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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