JT
Jay T
1 reviews | Active since Apr 2024
03 Feb 2025, 21:45
Client Experience review
I have been calling Matrix since Friday to change my change my unit from one car to another.
I have spoken to more than 3 agents how'ver i have not been assisted. Currently i am driving a car without a unit. I have called and spoke,to client services how'vee still not assisted. I have pressed the panic button so many times today no one bothered to call.
Now i have to pay for replacement or moving the unit but they don't attend to our needs. Where is TCF where we are treated fairly as clients. This is sad.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
04 Feb 2025, 09:36Good day Jay Tee
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Feb 2025, 09:36
Official
Good day Jay Tee
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
JT
Jay T's updateReviewer Update
04 Feb 2025, 16:53I have not been contacted to make errarrangement to change the tracking unit.
I am currently driving a car with no tracker,i have been pressing the panic button and no one even called to check why i pressed it and if everything is working 100%.
Its very difficult to get through to cusotmer service now and no email has been sent.
I am currently driving a car with no tracker,i have been pressing the panic button and no one even called to check why i pressed it and if everything is working 100%.
Its very difficult to get through to cusotmer service now and no email has been sent.
JT
Jay T's update04 Feb 2025, 16:53
Reviewer Update
I have not been contacted to make errarrangement to change the tracking unit.
I am currently driving a car with no tracker,i have been pressing the panic button and no one even called to check why i pressed it and if everything is working 100%.
Its very difficult to get through to cusotmer service now and no email has been sent.
I am currently driving a car with no tracker,i have been pressing the panic button and no one even called to check why i pressed it and if everything is working 100%.
Its very difficult to get through to cusotmer service now and no email has been sent.
JT
Jay T's updateReviewer Update
05 Feb 2025, 19:45Please get a consultant to call me to cancel my policy because its two weeks already and i am drive8ng a car that does nit have tracker yet its active on my bano account.
Its not worth it to continue while you don't respond when i even press the panic button.
Its two weeks already my car doesn't have tracker because my unit has not been removed from the old car to the new car.
I am at a point of blocking your debit order.
Its not worth it to continue while you don't respond when i even press the panic button.
Its two weeks already my car doesn't have tracker because my unit has not been removed from the old car to the new car.
I am at a point of blocking your debit order.
JT
Jay T's update05 Feb 2025, 19:45
Reviewer Update
Please get a consultant to call me to cancel my policy because its two weeks already and i am drive8ng a car that does nit have tracker yet its active on my bano account.
Its not worth it to continue while you don't respond when i even press the panic button.
Its two weeks already my car doesn't have tracker because my unit has not been removed from the old car to the new car.
I am at a point of blocking your debit order.
Its not worth it to continue while you don't respond when i even press the panic button.
Its two weeks already my car doesn't have tracker because my unit has not been removed from the old car to the new car.
I am at a point of blocking your debit order.