JB
Juan B

1 reviews | Active since Jul 2023

17 Apr 2024, 14:43

CLIENT

Good day I'm unhappy of the service a got from the tracker matrix they have a new tracker in my car come in sit so February and van they him in come in put there is a problem because he doesn't work glad and has a panic remote too and a have so at the middle of march a problem on the high road and have the panic remote and they don't call and called them and the phones just ring and no answer and have they mailed too and then just that they'll come and fix it and to this day no feedback when they're going to come out and see what's fold and if I get hold of them on the phone then they talk to me and then they put the phone in my take over then I still know not what's going on and every week a call them and ask when they're going to send someone then they're going to follow it up and let me know then I don't hear anything so I can't recommend it to any human being their service is very poor too and now they say I have to pay for the old and the new tracker and there was nothing before booking also they are service is poor

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Apr 2024, 10:09
Official
Good Day Juan Botha 

Thank you for bringing the matter to our attention.

We confirm that one of our Customer Care Department consultants has been in contact with you and assisted with your query.

Regards
Customer Care Department
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