clear my name

Subject: FORMAL COMPLAINT AND DEMAND FOR NAME CLEARANCE FROM CREDIT RECORD

Dear Sir/Madam,

I am writing this letter out of deep frustration and disappointment regarding the unacceptable treatment I have received from Matrix Vehicle Tracking. My name has been unfairly flagged for an alleged debt of R5,090, which I firmly dispute.

Approximately three to four years ago, I took out a tracker with Matrix through your Tsakane Mall branch. During the sales process, the agent failed to provide me with the beam button, which is a critical part of the service I was promised. I was told that the device would be delivered to my home address, yet months went by and nothing was received.

I made numerous attempts to contact your offices via phone, email, and other platforms to resolve this matter — without any response. Out of frustration, I even wrote a complaint on HelloPeter, where a representative eventually called me. She acknowledged my issue and promised that it would be resolved, but since that conversation, no further feedback or action has been taken.

Due to the complete lack of service and support, I reversed the debit orders after several months, as I was not receiving the full package that was promised to me. Despite my attempts to communicate and find a resolution, I have now discovered that my name has been listed and flagged for an outstanding balance — something that is entirely unjustified and damaging to my reputation.

I have proof of all communication attempts I made to resolve this issue, which clearly demonstrate that Matrix failed to deliver the product and service I paid for, and ignored my numerous follow-ups.

Therefore, I am demanding the following actions immediately:

1. Immediate removal of my name from any credit bureau listings or adverse records associated with this account. 2. Written confirmation that my account has been cleared and closed. 3. An official apology for the inconvenience, emotional distress, and reputational harm caused by your negligence.

If this matter is not resolved within seven (7) working days from receipt of this letter, I will have no choice but to escalate the matter further — including lodging formal complaints with the Consumer Protection Ombudsman, the Credit Ombud, and the National Consumer Commission.

I trust that Matrix will take responsibility for this unacceptable service failure and act urgently to restore my name and dignity.

Yours faithfully,