Claudia ROCKS

After a way frustrating process to get Matrix to change the battery on a tracker and then the whole tracker mess up I got hold of Claudia Abrahams. Her first response was for me to deal with one person which in itself was awesome, This eliminate a lot of frustration, having me repeat everything over and over again. She responded quickly to emails as well as telephone call and always called back, She actually tried to resolve it and when she could not she made another plan to have the unit replace. The fact that she made contact regularly to update me and follow up is a be positive. Having to phone companies to ask what’s going on is an big irritation for me, when comes to customer service. I should not have to phone the company they must keep me updated, So thank you from my side for the good service, I wish this type of service could be a basic standard for all companies, There is a lot of competition out there and customer service will set you apart

Keep going the extra mile Claudia, it a rare quality and sets you apart from the average guy