1 reviews | Active since May 2017
Charging for a service that has been cancelled
<p>Hi.</p> <p> </p> <p>Well on 03/04/2017 I sent you guys an e-mail requesting for the service to be cancelled, I also asked if I should do anything else - NO RESPONSE!!!!</p> <p>So I thought ok all is fine then, but then a couple of minutes ago I received et another account for MiX Telematics Africa.</p> <p>SO I TRIED TO PHONE YOUR CALL CENTRE - WHAT A JOKE!!!!.</p> <p> </p> <p>After making me wait for 10min or so, somebody picked up the phone and spoke in some African language and then put down the phone in my ear!!!!!!!!</p> <p> </p> <p>So how the hell is one suppose to get an account cancelled????</p> <p> </p> <p>***</p>
Dear Angelique Luna Kotzee
We thank you for bringing your query to our attention and for allowing us the opportunity to speak to you.
I refer to your telephonic discussion with our Retentions Department and confirm that the cancellation of your unit is currently underway and confirmation will be sent to you shortly
A refund has been requested and will be made to you soonest
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
Dear Angelique Luna Kotzee
We thank you for bringing your query to our attention and for allowing us the opportunity to speak to you.
I refer to your telephonic discussion with our Retentions Department and confirm that the cancellation of your unit is currently underway and confirmation will be sent to you shortly
A refund has been requested and will be made to you soonest
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor