NK
Nomcebo K
1 reviews | Active since Dec 2013
28 Feb 2016, 05:50
Charges for contract cancellation
If I knew what I was getting myself into I never would have taken a tracking device with this company. I no longer have the vehicle I installed tracker in. I called to cancel I was told to put it in writing, which I did. They called to tell me my contract expires in May, it was a 3 year contract. I was never told about it being a three year contract now that they want to keep taking my money and hold me to a contract I no longer need they're making excuses. I want to be released of the contract and I don't owe them anything.
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Matrix Vehicle Tracking's replyOfficial
29 Feb 2016, 07:14Hello CebohK,
We hereby acknowledge your post and have noted the content.
Although we sympathize with your current predicament we would like to state for the record that the sale of the vehicle does not absolve you of your responsibilities as agreed to by you in the standard terms and conditions.
We confirm that all available options have been provided to you.
We look forward to the speedy resolution of this query once the settlement amount has been paid.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We hereby acknowledge your post and have noted the content.
Although we sympathize with your current predicament we would like to state for the record that the sale of the vehicle does not absolve you of your responsibilities as agreed to by you in the standard terms and conditions.
We confirm that all available options have been provided to you.
We look forward to the speedy resolution of this query once the settlement amount has been paid.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
Matrix Vehicle Tracking's reply29 Feb 2016, 07:14
Official
Hello CebohK,
We hereby acknowledge your post and have noted the content.
Although we sympathize with your current predicament we would like to state for the record that the sale of the vehicle does not absolve you of your responsibilities as agreed to by you in the standard terms and conditions.
We confirm that all available options have been provided to you.
We look forward to the speedy resolution of this query once the settlement amount has been paid.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We hereby acknowledge your post and have noted the content.
Although we sympathize with your current predicament we would like to state for the record that the sale of the vehicle does not absolve you of your responsibilities as agreed to by you in the standard terms and conditions.
We confirm that all available options have been provided to you.
We look forward to the speedy resolution of this query once the settlement amount has been paid.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com