MS
Mmapelo S

1 reviews | Active since May 2021

29 May 2021, 10:58

Charged on Terminated Accounts

That's the worst service I ever experienced in my life and I will never stop knocking on the doors for help till I get justice. I feel like climbing the mountain and tell the whole world how ******* Mix telematics is. I called and send an email to terminate my two accounts I had with them and that was done only on one vehicle only only to find that the other one was still running, me not being aware. They still continued to debit my bank account with the full amount for two cars though they claimed and confirmed that the one account has stopped. I call customer care line and they said the contract for one car was not 24 months old yet so I have to pay a penalty fee and the account will be closed. I paid R2270 upfront but still the monthly payment was taken from my account. Yesterday for peace sake they said I owe R413. 68 which I paid again but when I called for confirmation of payment still I am told that I was supposed to have paid R600 according to their books. Look all these payments that I pay its because they BLACLISTED ME THAT I OWE THEM. I am tired and I will never give up till they are exposed of what they do to poor South Africans. Matrix please get your house in order and customers should get value for their money. I need my name to be cleared for the past two months that I lost points on my credit profile and my two settlement letters. I can't suffer for your Mistakes.

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Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 May 2021, 10:10
Official
Good Day Mmapelo S

We acknowledge your post and the content thereof.

We can confirm an agent did get in contact with you and has assisted concerning your account. A letter of good standing will be sent to you.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
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MS
Mmapelo S's update11 Jun 2021, 10:09
Reviewer Update
Good morning
HelloPeter team, I profusely thank you for all your efforts. Telematrix agent called me but hasn't delivered as she promised. Even today I have not received a letter of good standing as promised and my status with credit bureaus is still the same that I am a bad customer. Worst of all I lately received an sms on Saterday the 5th June 2021 that my account is in arrears.
I left a message with one of the managers by the name of Samantha to ask Kaya Payi to revert back to me regarding the matter.
I didn't want to respond quickly to HelloPeter team as I wanted to give Matrix and opportunity to resolve this matter but still, no redress.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Jun 2021, 12:17
Official
Good Day Mmapelo S

We have escalated your query and we will revert back to you.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Jun 2021, 15:30
Official
Good Day  Mmapelo S

We can confirm that an agent did get in contact with you and has forwarded a good standing letter.

Please accept our apology for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
***