SL
Sindi L
1 reviews | Active since Aug 2019
27 Aug 2019, 14:20
Charged for a tracker i do not have
I am being harrassed by Beamie/ Telematics, a car tracking company. I sold the car with their tracker back to Imperial Ford where this was installed. There was no explanation that this was linked to a contract as there was no one from Telematics at the dealership. Nor did they sign the so called binding contract. I have told them I will not pay a cent to a service I no longer had. Telematics said I must ask the buyer to take over the contract , which i refuse to do. Please do not be fooled by any dealership to use Mix Telematics/Beamie.
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
27 Aug 2019, 14:28Good Day Sindi L
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply27 Aug 2019, 14:28
Official
Good Day Sindi L
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
SL
Sindi L's updateReviewer Update
27 Aug 2019, 14:48I have been communicating with you since January with different reference numbers being given. I got an email dated 22 March 2019 saying the matter is resolved after i blankly refused to pay any settlement fee. I thought the matter eas resolved as per your email, bu no you took the matter to your debt collectors. They too did not succeed and took the matter back you. See the trail of emails on your profile. I refuse to pay for something that was returned to the dealership. I am also aware of the collusion between car dealerships and your company as per Consumer Council fine paid by yourselves in 2016
SL
Sindi L's update27 Aug 2019, 14:48
Reviewer Update
I have been communicating with you since January with different reference numbers being given. I got an email dated 22 March 2019 saying the matter is resolved after i blankly refused to pay any settlement fee. I thought the matter eas resolved as per your email, bu no you took the matter to your debt collectors. They too did not succeed and took the matter back you. See the trail of emails on your profile. I refuse to pay for something that was returned to the dealership. I am also aware of the collusion between car dealerships and your company as per Consumer Council fine paid by yourselves in 2016
Matrix Vehicle Tracking's replyOfficial
29 Aug 2019, 14:30Good Day Sindi L
Thank you for allowing us the opportunity to speak to you in regards to the above mentioned query.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as well as the outstanding amount on your account. The contract will be cancelled once it has reached the expiry date and payment of the outstanding has been received.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to the above mentioned query.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as well as the outstanding amount on your account. The contract will be cancelled once it has reached the expiry date and payment of the outstanding has been received.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Matrix Vehicle Tracking's reply29 Aug 2019, 14:30
Official
Good Day Sindi L
Thank you for allowing us the opportunity to speak to you in regards to the above mentioned query.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as well as the outstanding amount on your account. The contract will be cancelled once it has reached the expiry date and payment of the outstanding has been received.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to the above mentioned query.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as well as the outstanding amount on your account. The contract will be cancelled once it has reached the expiry date and payment of the outstanding has been received.
Kind Regards
Noluthando MabasoCustomer Care Department
***