CHARGED FOR A SERVICE NOT ONCE USED

Good Day, I had my tracking unit and Beamie installed end of April. I have requested for a cancellation between trying to reach them last week and officially sending the cancellation email Monday, 05 August 2024. They are charging me above R3000.00 to pay for the Panic Button, The Tracking Unit and The Beamie which I have not once used. I have asked for them to remove the devices as the Panic Button fell off from the original place of placement and I had to provide my own double sided tape. I was told from their technicians, who arrived earlier than discussed that they also have other installations to do. I was not once told about the fact that they are not well affiliated with my insurance company and yet the agent advised that they are ranking at #1 in terms of Tracking Companies which is a lie. And if that is not enough, the agent also stated that it is needed and important to capture the correct details of the car yet the description of my car is incorrect, after I advised that to them on the call as well as nicely sent through an email after seeing the incorrect description on the forms. This entire process has been ANNOYING AND UNNECESSARY! I have even stated that I would come to their premises to have these devices removed and returned the contract cancelled as I can not accept to be with a tracking company that does not work well with my insurance company. I will take this matter further if not resolved ASAP!